FAQ
Frequently Asked Questions (FAQ)
1. How long does it take to deliver my order within Germany? After we have processed your order, we hand it over to DHL for delivery. The delivery time is usually 1 to 3 days.
2. How long does it take to process my order? We need up to 2 days to carefully process your order and prepare it for shipping.
3. Can I change my order after it has been placed? Once an order has been placed, unfortunately we cannot guarantee any changes. However, you can contact us by phone, email or WhatsApp. Please have your order number and delivery address ready and we will do our best to help you.
4. Is it possible to receive pictures of my order before shipping? Unfortunately, we cannot provide pictures of orders before shipping. We focus on processing your order as quickly and efficiently as possible.
5. Can I return my personalized order? Since these are personalized items that receive a scratch-resistant print, unfortunately we cannot accept returns. Please understand that personalized products are made especially for you.
6. Can I specify special requests for my order? We are happy to accommodate special requests! Please contact us via our contact form and we will see what we can do for you.
7. Are the parts of the keychains glued? Yes, our keychains are glued to ensure that no parts can fall off.
8. Can the regular figures be taken apart and reassembled? Yes, our regular figures are not glued. You can take them apart and reassemble them with new torsos, heads, hair, hats or legs.
1. How long does it take to deliver my order within Germany? After we have processed your order, we hand it over to DHL for delivery. The delivery time is usually 1 to 3 days.
2. How long does it take to process my order? We need up to 2 days to carefully process your order and prepare it for shipping.
3. Can I change my order after it has been placed? Once an order has been placed, unfortunately we cannot guarantee any changes. However, you can contact us by phone, email or WhatsApp. Please have your order number and delivery address ready and we will do our best to help you.
4. Is it possible to receive pictures of my order before shipping? Unfortunately, we cannot provide pictures of orders before shipping. We focus on processing your order as quickly and efficiently as possible.
5. Can I return my personalized order? Since these are personalized items that receive a scratch-resistant print, unfortunately we cannot accept returns. Please understand that personalized products are made especially for you.
6. Can I specify special requests for my order? We are happy to accommodate special requests! Please contact us via our contact form and we will see what we can do for you.
7. Are the parts of the keychains glued? Yes, our keychains are glued to ensure that no parts can fall off.
8. Can the regular figures be taken apart and reassembled? Yes, our regular figures are not glued. You can take them apart and reassemble them with new torsos, heads, hair, hats or legs.