Frequently asked questions.

Once we've processed your order, we hand it over to DHL. Delivery usually takes 1 to 3 business days.

We need up to 2 business days to process your order carefully and get it ready for shipping. Only then does it head out.

Within Germany, standard shipping is free from €59 order value. In your cart you can see live how much you still need to reach the threshold.

Yes, we ship worldwide. You'll see the shipping cost and estimated delivery time for your country at checkout as soon as you enter your address.

Yes. Express orders have to reach us before 11 a.m. They're then usually delivered the next business day.

Standard express shipping runs via UPS and only delivers Monday to Friday. For Saturday delivery we use DHL Express.

We recommend ordering two weeks before the holiday. Not because we need that long, but because the postal service occasionally slips up. That buffer leaves enough time for a replacement if something does go wrong.

You put your figure together right in your browser: hair, face, top, pants, name and text on the brick. The preview updates in real time, so you see immediately what we'll build for you.

Once an order has been placed, we unfortunately can't guarantee changes. Still, feel free to reach out: by phone, email or WhatsApp. Please have your order number and delivery address ready and we'll do our best.

Unfortunately we can't provide photos of the finished figure before shipping. We focus on processing your order quickly and carefully.

But you can see your design at any time as a live preview: while building and in your cart.

We use your photo solely to make your order. After that it's only kept for possible follow-up questions or replacements and is automatically deleted after 90 days.

As many as you like. There's no upper limit. For larger quantities for companies or teams, our B2B inquiry is the way to go.

Yes, from 10 pieces and with your own branding on request: onboarding gifts, anniversaries, trade shows, Christmas gifts. Send us your inquiry via the B2B page and we'll get back to you within 24 hours.

Absolutely! Tell us what you have in mind via the contact form. We'll see what's possible.

Yes. We work with original LEGO® parts, which we print and assemble ourselves in our Hamburg workshop.

Important: LEGO® and the LEGO® logo are trademarks of the LEGO Group. Brick Manufacture is independent and is neither sponsored nor endorsed by the LEGO Group.

We print with a UV process directly onto the brick. The print is scratch-resistant and holds up to everyday use. No sticker, no film.

Yes. Keychains are glued so no parts can fall off while you're out and about.

Yes. Our regular figures are not glued. You can take them apart and rebuild them with new torsos, heads, hair, caps or legs.

Warning: choking hazard due to small parts. Our products are not suitable for children under 36 months.

Add the products you want to your cart and enter the gift card code at checkout. The amount is deducted right away. If the gift card doesn't cover the whole order, the remaining balance stays available for later.

Sign up for our newsletter (at the bottom of every page). Once you confirm your email address, we'll send you your welcome code. Plus you'll get mail from the workshop every now and then.

We offer all the usual payment methods. You'll see which ones are available in your country right at checkout and as icons at the bottom of every page.

We make personalized items specifically to your specifications: with a photo, name or custom text. By law, the right of withdrawal is excluded for such custom-made products (Section 312g(2) no. 1 of the German Civil Code, BGB). We ask for your understanding.

Is something wrong with your order, for example a printing error, transit damage or a wrong part? Then get in touch. We'll build it again. Your statutory warranty rights of course remain unaffected.

For items without personalization, such as caps, accessories or other standard parts, the statutory 14-day right of withdrawal applies as normal. Just write to us and we'll arrange the return.